Hem Seeks US Customer Experience Coordinator
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Hem seeks US Customer Experience Coordinator
Los Angeles, CA
About The Brand
Hem is a fast growing design brand. Our long-term vision is to become the most relevant design brand of our generation, and we think that is achieved by building close relationships with dedicated and talented creatives.
About The Position
We are looking for a punctual, motivated, creative thinker to join our international team in a start-up environment which is constantly changing and developing. Customer cases and questions vary in nature and complexity, making the role diverse and challenging.
Tasks:
Assist customers via phone and email throughout all stages of sales
Handle claims and returns with kindness and with long-term customer relationships as a goal
Monitor USA containers, US warehouse & EU warehouse inventories
Liaise with logistics team & warehouse and alert customers of any delays or issues
On-site customer and sales support @ LA showroom
Requirements:
1-2 years in customer service or sales support
College degree
Outstanding problem solving abilities, organizational skills, and communication skills
Team player
Have great computer skills and ease to learn new business systems and various administrative tasks
Desire to grow within the company
Strong passion for design & community. Previous work experience in the field preferable.
