Poketo seeks FULLTIME E-COMMERCE FULFILLMENT /CUSTOMER SERVICE ASSOCIATE

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Poketo seeks FULLTIME E-COMMERCE FULFILLMENT /CUSTOMER SERVICE ASSOCIATE

Los Angeles, CA

 

Poketo is looking for a full-time customer service /e-commerce fulfillment associate who will work at our HQ in DTLA.

Fulfillment Responsibilities

  • Processing and fulfilling e-commerce sales orders. 
  • Picking and packing orders securely and ship items using shipping software.
  • Receive and organize inventory efficiently for fulfillment productivity
  • Works closely with all departments to manage product inventory. Executing as directed with all aspects of day to day operations 

 


Customer Service Responsibilities

  • Organize and maintain workshops inventory and records.
  • Provide excellent customer service for all service issues positive professionalism with all
  • customers via email and phone
  • Maintain positive and professional relationships with all customers.
  • Responding to customer emails timely and accurately.
  • Processing returns/refunds accurately.
  • Tracking and follow up on shipping issues of orders.
  • Maintaining accurate order and payment records, being the first filter for any suspicious or unwanted transactions. 
  • Evaluating internal fraud risk score system, and take action for quick resolution. 
    Report to owners and managers on suspicious activity.
     

Skills & Requirements:

  • Experience in Windows and Mac operating systems.
  • Ability to multi-task, change roles, and pivot within a dynamic and changing company.
  • Highly focused and attention to detail a must.
  • Must be able to lift at least 40lbs. 
  • Excellent communication skills, positive attitude, and helpful demeanor a must.
  • Creative, self-motivated, and proactive.
  • Must be willing work a flexible schedule based on business needs, workshops, special events, including evenings and weekends as necessary.
  • Experience using Quickbooks and POS not necessary, but is a plus. 
  • Reliable transportation for delivery of goods to Poketo shops is a plus. 
     

Application Process: 
Please submit your resume and cover letter to careers@poketo.com. with the subject line: Copywriter - Your name. Include a cover letter, resume, and links to your website, social media copy, product description, blog and/or writing samples. Tell us about yourself and why you think you would be a good fit for Poketo.

Jorge Del Pinal