Poketo seeks FULLTIME E-COMMERCE FULFILLMENT /CUSTOMER SERVICE ASSOCIATE
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Poketo seeks FULLTIME E-COMMERCE FULFILLMENT /CUSTOMER SERVICE ASSOCIATE
Los Angeles, CA
Poketo is looking for a full-time customer service /e-commerce fulfillment associate who will work at our HQ in DTLA.
Fulfillment Responsibilities
- Processing and fulfilling e-commerce sales orders.
- Picking and packing orders securely and ship items using shipping software.
- Receive and organize inventory efficiently for fulfillment productivity
- Works closely with all departments to manage product inventory. Executing as directed with all aspects of day to day operations
Customer Service Responsibilities
- Organize and maintain workshops inventory and records.
- Provide excellent customer service for all service issues positive professionalism with all
- customers via email and phone
- Maintain positive and professional relationships with all customers.
- Responding to customer emails timely and accurately.
- Processing returns/refunds accurately.
- Tracking and follow up on shipping issues of orders.
- Maintaining accurate order and payment records, being the first filter for any suspicious or unwanted transactions.
- Evaluating internal fraud risk score system, and take action for quick resolution.
Report to owners and managers on suspicious activity.
Skills & Requirements:
- Experience in Windows and Mac operating systems.
- Ability to multi-task, change roles, and pivot within a dynamic and changing company.
- Highly focused and attention to detail a must.
- Must be able to lift at least 40lbs.
- Excellent communication skills, positive attitude, and helpful demeanor a must.
- Creative, self-motivated, and proactive.
- Must be willing work a flexible schedule based on business needs, workshops, special events, including evenings and weekends as necessary.
- Experience using Quickbooks and POS not necessary, but is a plus.
- Reliable transportation for delivery of goods to Poketo shops is a plus.
Application Process:
Please submit your resume and cover letter to careers@poketo.com. with the subject line: Copywriter - Your name. Include a cover letter, resume, and links to your website, social media copy, product description, blog and/or writing samples. Tell us about yourself and why you think you would be a good fit for Poketo.