The Splash Lab Seeks an Operations Director
The Splash Lab
Seeks an Operations Director
Torrance, CA
The Company
The Splash Lab is a global innovator in the design and manufacturing of commercial restroom fixtures.
We are here to make a splash by making the ordinary, extraordinary.
Restrooms are the most used spaces and least considered, we're changing that.
Our goal is to elevate restrooms, and our customers experience across North America. Currently at $15M in revenue, we have ambitious plans to scale to $50M+ whilst staying focused on growing our impact, excellent operations leadership is essential to achieving that goal.
Our core requirements.
Be disciplined, use data
Collaborate, be supportive and proactive
Debate, align, and document
Creating “wow”
Do Whatever it takes
Position Summary
We're hiring an operations Director to lead our end-to-end operational ecosystem—from quote forecasting and procurement to inventory control, fulfilment, and post-sale experience. You'll drive performance across supply chain, warehouse operations, product readiness, ERP systems, vendor relationships, and customer delivery, all while building scalable systems and processes that support high growth.
This is a senior, hands-on leadership role perfect for someone who's scaled a $10–$50M operation and thrives in a high-performance, design-led environment.
Reporting
The role reports into the CEO.
Key Responsibilities
1. Supply Chain & Fulfilment
Plan and manage the full supply chain lifecycle, from forecasting to final delivery
Place and track orders end-to-end, ensuring vendor alignment and internal readiness
Oversee the fulfilment process—including drop ship and warehouse operations—to guarantee timely, accurate deliveries
Monitor and optimize stock levels across all warehouse and vendor locations
2. Warehouse & Inventory Management
Lead warehouse operations, including layout design, staffing, inventory accuracy, and fulfilment optimization
Maintain real-time visibility into inventory across systems and teams
Ensure all ERP and WMS data is accurate and supports business-wide product visibility and scalability
3. Vendor & Quality Control
Manage sourcing vendors, ensuring SLA compliance, cost-effectiveness, and high-quality outcomes
Conduct annual reviews of vendor performance and commercial terms
Implement and enforce vendor quality assurance processes
Ensure quality control from sourcing through delivery, including root cause resolution of any product complaints
4. Product & Technical Oversight
Coordinate with Product and Engineering teams on prototypes, product approvals, and technical documentation
Oversee BOM creation, kit-of-parts accuracy, and product setup for both procurement and digital channels
Manage technical support workflows, continuously improving internal processes and customer-facing outcomes
Ensure all new products are launch-ready from a fulfilment, system, and documentation perspective
5. Process & Documentation Management
Build and maintain SOPs and interdepartmental workflows across the business
Ensure strong version control and documentation structure for product, operations, and vendor files
Oversee the handoff and quality assurance of documentation between departments
6. Customer Experience & Communication
Lead customer service operations to ensure prompt, helpful, and consistent support
Build delivery tracking and communication processes to keep customers informed throughout the project lifecycle
Drive high-quality resolution of delivery and product issues with speed and transparency
7. Leadership & Team Development
Direct and develop operations, warehouse, and logistics teams
Set KPIs, establish accountability, and mentor team members
Collaborate cross-functionally to support Sales, Product, and Marketing with accurate forecasting, pricing, and fulfilment
Ideal Candidate Profile
Experience: 8–15+ years in operations leadership in a $10M–$25M+ product-based company
Background: Engineering, supply chain, or manufacturing experience strongly preferred
Systems: Proficient in ERP and WMS; strong technical acumen with BOMs, kits, and assembly processes
Leadership: Strategic thinker and hands-on operator who can scale systems and lead people
Customer Focus: Passionate about customer satisfaction and operational transparency
Documentation: Familiar with formal SOP creation, file version control, and cross-team process definition
Desirable Traits
Systems thinker with attention to operational detail.
Change agent comfortable driving process improvement.
Collaborative yet decisive.
Benefits
Competitive salary and performance-based bonuses
Comprehensive health, dental and vision insurance
Opportunity to work with an innovative brand in the design industry
Career development and growth opportunities
How to Apply
Please send your resume and a short cover letter to recruiting@thesplashlab.com, explaining why you’re passionate about creating exceptional customer experiences in a product-driven business like The Splash Lab.