Squarespace Template FAQs
Squarespace Template
Frequently Asked Questions
Q
What happens after I purchase a template?
A
Upon purchase, you will receive an email inviting you to your new template within 48 business hours. If you haven't received the invite within 48 business hours, please contact us at hello+digitalgoods@ilovecreatives.com
Q
What should I do if I get stuck?
A
We’re here for you! Send an email to hello+digitalgoods@ilovecreatives.com and we’ll do our best to get back to you within 1-2 business days.
Q
I've never used Squarespace before, will that be an issue?
A
Not at all! Squarespace Support has guides and videos to help navigate the platform, or email us! We also have a Squarespace Design Course for those interested in learning more. Hot tip, most templates are included with the course.
Q
Which Squarespace version are these templates built for?
A
Some of our templates are built for 7.0, and some for 7.1, they are individually marked on their pages.
Q
Do I need to know code?
A
It always helps, but no previous coding knowledge will be necessary. If you have questions regarding Custom CSS, reach out to hello+digitalgoods@ilovecreatives.com
Q
Can I use the content that's on the template I purchased?
A
All copy and photography used in the template are supplied for demo purposes only and are intended to be replaced. If photography isn't replaced, you will need to license the images from their creator. Click here for template specific license info.
Q
Do I need to be a Squarespace Circle Member?
A
You don't need to be a Squarespace Circle Member to use our templates.
Q
Do I need to purchase anything in addition to the template?
A
Yes! Once your website is ready to launch, you will need to purchase a Squarespace plan and domain (if you don't already have one). New to Squarespace? Use code ILOVECREATIVES for 20% off your first Squarespace Website. Also, you will need to purchase font licenses for custom fonts and photo licenses if you intend to use the imagery that comes with your template.
Q
What is your refund policy?
A
Since our templates are digital products, we can't offer refunds. However, we'd love to chat if you're running into any issues with your template.