Solskinn Organics is looking for an eCommerce Ops Manager

Solskinn Organics

is looking for an eCommerce Ops Manager

Los Angeles, CA

Solskinn Organics is on the hunt for an absolute kick-ass eCommerce Operations Manager in a 4-day a week role in DTLA.

We're a fast-growing global omnichannel eCommerce specialising in Lifestyle and Skincare, seeking an accomplished Operations Manager with a flair for creativity, trends and savvy nature.

We're a small team that has conquered a huge amount of ground in a short period of time, and look forward to continuing our growth and expansion for our brands to become renowned cult names in their respective industries. We continue to push into new markets and territories and are looking for our next KEY team member to join our vision.

You will be working closely with the Director, Marketing and Brand Manager, our Studio Assistants, Regular Contracting Teams, Warehousing/3PL, Manufacturers, Logistics Channels and Customer Service Team.


ABOUT THE INITIAL PROJECT:

  • Setting up our new LA Studio Space. You will lead the set-up of our Creative Studio and Order Fulfilment space in DTLA with the help of our director in the coming months.

  • You'll be in charge of leading the hiring of a few order fulfilment staff as well as setting up the hybrid space for: Order Fulfillments, Work Space for yourself and other team members, Creative Photoshoot space etc. Leading the set-up with logistics companies such as USPS, DHL and FEDEX. Creating and monitoring SOP for our Creative Space.


ONGOING WORK:

  • Maintain constant communication with management, staff, and suppliers to ensure efficient operations of the organisation

  • Supply chain, logistics and inventory management (D2C, & B2C)

  • Driving technical solutions for the ongoing optimisation of our brand

  • Implementing and managing our eCommerce systems (Shopify etc)

  • Providing support for strategy development on improving sales performance and optimisation

  • Leverage analytics to provide business insights

  • Monitoring our Warehouse Operations, Production Teams/Manufacturers and Logistics Channels to ensure deadlines, and operations are all in check

  • Developing new Work Flows and processes across the business to optimise performance

  • Complying with digital security policies, international trade and logistics requirements

  • Proactively communicate and work with the cross-functional team to solve real problems in an impactful way


ABOUT YOU

You'll thrive in a fast-paced, entrepreneurial environment and love working under pressure. Your intellectual mind loves complex ideas and concepts and is paired with sound, grounded logic that is able to find and implement practical solutions. You love understanding how things work, resolving problems and finding solutions that see the business thrive. You're ready to hit the ground running on some awesome projects and deliver strong business results and growth. You are a great support to your team and colleagues to help manage complex digital projects. You must be a great communicator and have a passion for making things run smooth operationally.


(+) NICE TO HAVE:

  • Experience working with distribution channels

  • Familiar with Californian or USA fulfilment / Logistics

  • Bachelor’s degree in operations management, business administration, and/or on-the-job experience


NEXT STEPS

If this sounds like the perfect role for you apply now, we can’t wait to meet you!

If you have any questions about the role please reach out to us at britta@solskinnorganics.com

Jorge Del Pinal