LUMIELLÉ Seeks a Director of Operations

LUMIELLÉ

Seeks a Director of Operations

Beverly Hills, CA

About LUMIELLÉ

LUMIELLÉ is a skincare company rooted in health, wellness, and results-driven formulas. We're growing quickly and are ready to bring on a Director of Operations who’s obsessed with organization, passionate about beauty and wellness, and ready to build systems that scale. This is a high-impact, high-ownership role for someone who wants to grow with the brand—not just work for it.


The Role

You’ll oversee day-to-day operations, logistics, customer experience, and wholesale partnerships—but you’ll also go beyond managing the day-to-day. We’re looking for someone who can design better systems, forecast for scale, lead a team, and help us operate smarter as we grow.


Key Responsibilities

Operational Strategy & System Optimization

  • Audit current workflows and implement streamlined SOPs across logistics, fulfillment, and customer experience.

  • Build and improve systems that support scaling—everything from order tracking to inventory reconciliation.

  • Drive operational excellence by identifying bottlenecks and proactively implementing solutions.


Logistics & Fulfillment

  • Own end-to-end logistics and fulfillment flow—from warehouse coordination to on-time delivery.

  • Troubleshoot and resolve delivery issues quickly and efficiently.

  • Work cross-functionally with warehouse, marketing, and customer support to ensure seamless execution.


Customer Experience & Support

  • Oversee customer service team or processes with a brand-right, thoughtful tone.

  • Improve resolution time, retention, and satisfaction across all support channels (email, social, etc.).

  • Ensure customers feel seen, supported, and loyal—always.


Wholesale Management

  • Manage and expand wholesale relationships with retailers and key accounts.

  • Process and monitor B2B orders, ensuring clear timelines, accurate fulfillment, and strong partner communication.

  • Own onboarding and product education materials for all wholesale accounts.


Leadership & Team Development

  • Hire effective operations and support team.

  • Foster a collaborative, accountable, and solutions-oriented culture across departments.

  • Serve as a key contact between ops, customer support, marketing, and leadership.


Forecasting & Inventory Planning

  • Partner with sales and marketing teams to forecast inventory demand across DTC and wholesale.

  • Align supply chain capacity with growth projections, product launches, and seasonal campaigns.


KPI Management & Reporting

  • Own and track key metrics: order accuracy, delivery speed, customer experience response time, customer satisfaction, and wholesale reorder rates.

  • Generate regular reports with actionable insights for the leadership team.

  • Constantly look for ways to improve performance through data-driven decision making.


Technology & Tools

  • Experience and confident with systems like Shopify, Klaviyo.

  • Use Excel/Google Sheets to track performance and streamline reporting.


Who You Are

  • 2–5 years experience in operations, logistics, or wholesale (skincare/wellness preferred).

  • Organized, proactive, and resourceful—you anticipate problems before they happen.

  • A builder and a doer: you’re just as comfortable writing SOPs as you are jumping in to fix a shipping error.

  • A strong communicator with a collaborative mindset and a bias toward action.

  • Passionate about skincare, wellness, and building a brand with purpose.

  • Based in Beverly Hills — this role requires in-person presence.

What You’ll Get

  • $85,000/year salary + bonus based on company performance and sales milestones.

  • A front-row seat to the growth of a fast-moving, female-founded beauty brand.

  • Room to grow: leadership, influence, and future opportunities based on performance.

  • A warm, collaborative, wellness-driven team culture.


Salary: $85,000 DOE /year + Performance Bonus Opportunities
Full-time | In-person | Skincare & Wellness Industry (Cover letter and linkedin required) * LA LOCAL ONLY!!*


To Apply

Email your resume and a short note on why you’re the perfect fit to Careers@lumielle.co. * LA LOCAL ONLY!!*

Jorge Del Pinal